Patient Experience Coordinator

Concentra; Warwick (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Teleht

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Employee Discounts

Job summary

Concentra in Warwick, RI is seeking a Patient Service Specialist to join our patient care team. You will handle front desk duties, greet patients, schedule visits, collect information, and route calls, all while delivering friendly, efficient service in a compliant healthcare environment.

This role supports clinicians by managing records, processing referrals, and ensuring accurate paperwork. A strong customer-service mindset, basic HIPAA knowledge, and proficiency with office software are

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience.
• Knowledge of state-specific occupational medicine preferred.
• Ability to handle confidential information in line with HIPAA/PHI.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming telephone lines and direct calls.
• Schedule and remind appointments; manage cancellations/rescheduling.
• Check out patients and distribute records; file paperwork.
• Maintain office supplies and distribute employer paperwork.
• Follow HIPAA guidelines and participate in staff meetings.
• Assist in processing referrals and related clinic operations.
• Support Center Operations Director and maintain a neat facility.

Skills

Service mindset

Attention to detail

Customer service

Communication skills

HIPAA/PHI handling

MS Office

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra in Warwick, RI is seeking a Patient Service Specialist to join our patient care team. You will handle front desk duties, greet patients, schedule visits, collect information, and route calls, all while delivering friendly, efficient service in a compliant healthcare environment.

This role supports clinicians by managing records, processing referrals, and ensuring accurate paperwork. A strong customer-service mindset, basic HIPAA knowledge, and proficiency with office software are