Patient Care Coordinator - Welcoming & Scheduling

Confluent Health LLC; Woonsocket (RI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision

401(K) with 4% employer match

Comprehensive training

Clear growth pathways

Job summary

Confluent Health LLC is seeking a Front Desk/Care Coordinator to create a positive first impression for patients and visitors in Woonsocket, RI. You will handle check-in/check-out, scheduling, insurance verification, and payment processing while maintaining HIPAA standards and a courteous, professional demeanor.

The position requires at least a high school diploma and 1+ year in a customer- or patient-facing role. Training is provided, with strong growth opportunities within the clinic network.

Qualifications

• Experience in customer-facing or patient-facing roles.
• Ability to manage multiple tasks while staying organized.
• Comfortable with scheduling software and basic spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multi-tasking

Phone communication

Attention to detail

Computer proficiency

HIPAA familiarity

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a Front Desk/Care Coordinator to create a positive first impression for patients and visitors in Woonsocket, RI. You will handle check-in/check-out, scheduling, insurance verification, and payment processing while maintaining HIPAA standards and a courteous, professional demeanor.

The position requires at least a high school diploma and 1+ year in a customer- or patient-facing role. Training is provided, with strong growth opportunities within the clinic network.