Patient Experience Coordinator

Banner Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health is seeking a Front Office/Customer Experience Representative at our Mesa, AZ location. You will be the first point of contact for patients, handling registration, scheduling, and insurance verification to ensure a smooth experience.

Join Banner Health to support our mission of providing excellent patient care in a fast-paced, high-volume environment. The role emphasizes customer service, accuracy, and compliance with privacy policies on a daily basis.

Responsibilities

• Registers/checks-in patients and enters data accurately.
• Verifies patient insurance eligibility and collects needed information.
• Explains financial policies and guides patients on payment options.
• Schedules appointments and coordinates visits with care teams.
• Answers phones and assists patients with inquiries and directions.
• Maintains confidentiality and documents interactions per policies.

Job description

Banner Health is seeking a Front Office/Customer Experience Representative at our Mesa, AZ location. You will be the first point of contact for patients, handling registration, scheduling, and insurance verification to ensure a smooth experience.

Join Banner Health to support our mission of providing excellent patient care in a fast-paced, high-volume environment. The role emphasizes customer service, accuracy, and compliance with privacy policies on a daily basis.