Patient Access Specialist: Front Desk & Insurance

Banner Health; Gilbert (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Banner Health in Gilbert, AZ seeks a Patient Access Services Representative to be the first point of contact for patients, greeting them warmly, verifying demographics and insurance, and processing registrations accurately with strong attention to detail.

The role includes collecting patient liability, offering financial counseling, ensuring documentation compliance, and collaborating with clinical teams to improve patient flow and satisfaction in a busy hospital setting.

Qualifications

• High school diploma/GED is required.
• Customer service or financial services experience preferred.
• Ability to multi-task in a fast-paced environment with strong communication.

Responsibilities

• Greet patients and verify demographics; input data into EHR accurately.
• Verify insurance benefits, eligibility and authorizations.
• Process registrations promptly and accurately; collect patient liability.
• Provide financial counseling and discuss payment options.
• Collaborate with clinical teams to improve patient flow and satisfaction.

Skills

Customer service

Front desk

Insurance verification

Payment collection

Communication skills

Education

High school diploma/GED

Job description

Banner Health in Gilbert, AZ seeks a Patient Access Services Representative to be the first point of contact for patients, greeting them warmly, verifying demographics and insurance, and processing registrations accurately with strong attention to detail.

The role includes collecting patient liability, offering financial counseling, ensuring documentation compliance, and collaborating with clinical teams to improve patient flow and satisfaction in a busy hospital setting.