Front Office & Patient Financial Services Associate

Banner Health; Sun City CDP (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Health in Sun City, Arizona, seeks a Front Office/PFS Representative to be the first contact for patients and visitors. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain records while supporting a smooth patient flow.

The role requires strong customer service skills, accuracy in data entry, and the ability to handle multiple tasks in a busy environment. Monday to Friday, 8:30am–5pm, with Banner Medical Group’s broad network in the region.

Qualifications

• High school diploma or GED required; one year of patient financial services experience preferred.
• Excellent interpersonal, oral and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Register/check-in patients and collect necessary information including insurance details.
• Verify insurance coverage and document eligibility; assist with pre-certifications and authorizations.
• Collect patient liability and provide financial counseling to maximize reimbursement.
• Enter payments/charges and reconcile daily totals; balance cash drawer and prepare deposits.
• Schedule patient visits and procedures; confirm appointments and prepare patients for visits.
• Respond to patient inquiries via phone, email, and in person; safeguard patient records according to policy.

Skills

Customer service

Communication skills

Data entry

Telephone etiquette

Multi-tasking

Education

High school diploma/GED

Tools

MS Office

Job description

Banner Health in Sun City, Arizona, seeks a Front Office/PFS Representative to be the first contact for patients and visitors. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain records while supporting a smooth patient flow.

The role requires strong customer service skills, accuracy in data entry, and the ability to handle multiple tasks in a busy environment. Monday to Friday, 8:30am–5pm, with Banner Medical Group’s broad network in the region.