Patient Experience Coordinator

Atchison Community Health Clinic, Inc.; Topeka (KS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Atchison Community Health Clinic, Inc. is seeking a Patient Advocate to coordinate patient scheduling, collect income and insurance information, and answer phones in a fast-paced clinic.

A warm, friendly demeanor and strong multitasking ability will help maintain efficient patient flow and a positive patient experience. Key duties include greeting patients, verifying paperwork, updating records, and assisting with the sliding fee scale, while ensuring proficient use of the electronic health

Qualifications

• Experience working with the public.
• Demonstrates attention to detail in data handling.
• Strong communication skills with patients and staff.
• Ability to work on-site during clinic hours.

Responsibilities

• Represent the clinic to the community in a positive and professional manner.
• Greet patients and assist them upon arrival.
• Maintain neat front desk and reception area.
• Assist patients with completing paperwork and gathering required information.
• Gather demographic, income, insurance, residency and medical history details.
• Update patient information as needed in the system.
• Answer telephones and route messages professionally.
• Record messages accurately for unavailable staff.
• Conduct patient satisfaction surveys and relay feedback.
• Maintain open communication with clinic staff and colleagues.
• Utilize electronic health record software correctly.
• Schedule patients in an appropriate manner.
• Gathers proof of income and assists with the sliding fee scale.

Skills

Public interaction

Attention to detail

Effective communication

On-site presence

Tools

Electronic Health Record software

Job description

The Atchison Community Health Clinic, Inc. is seeking a Patient Advocate to coordinate patient scheduling, collect income and insurance information, and answer phones in a fast-paced clinic.

A warm, friendly demeanor and strong multitasking ability will help maintain efficient patient flow and a positive patient experience. Key duties include greeting patients, verifying paperwork, updating records, and assisting with the sliding fee scale, while ensuring proficient use of the electronic health