Patient Services Coordinator - Front Desk & Billing

Advantagecaredtc; New York, Northern (NY, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Advantagecaredtc is seeking a Patient Services Representative to manage the intake of new patients, schedule appointments, verify insurance coverage, and determine Sliding Fee levels. The role also includes posting payments, ordering supplies, and supporting front-end operations at a busy health center.

Key tasks include EMR data entry, greeting patients, obtaining signed documents, ensuring eligibility, and coordinating with the Medical Assistants to maintain accurate records and smooth patient

Qualifications

• High School Diploma or Equivalent.
• Basic Life Support/AED certification.
• Strong oral, written and organizational skills.
• Prior experience coordinating activities of a busy medical office or health care center, a plus.

Responsibilities

• Enter/update demographic information in EMR and obtain photographs.
• Greet patients professionally and ensure sign-in and arrival on schedule.
• Obtain signed documents (e.g., consents, financial, advance directives) and scan into medical record.
• Input financial information to determine the level in Sliding Fee Scale.
• Complete purchase requisitions, scan documents, and manage mail.
• Check patient’s eligibility including Medicaid, Medicare, and third-party insurance; call insurers as needed.
• Ask at each appointment if there are changes in insurance coverage, address, and phone numbers.
• Answer phones and document information in telephone notes for Medical Assistant folder.
• Receive payments by cash, card and check and post payments.
• Check all front-end portal folders.
• Receive incoming calls and schedule appointments.
• Confirm all new patient appointments with personal phone calls.
• Maintain and update the appointment master scheduler.
• Block vacation/personal/meeting dates in provider schedules.
• Retrieve dental history from insurance website and note procedures with dates.
• Perform other related duties as assigned by supervisor.

Skills

Oral communication

Written communication

Organizational skills

Customer service

Education

High School Diploma or Equivalent

Job description

Advantagecaredtc is seeking a Patient Services Representative to manage the intake of new patients, schedule appointments, verify insurance coverage, and determine Sliding Fee levels. The role also includes posting payments, ordering supplies, and supporting front-end operations at a busy health center.

Key tasks include EMR data entry, greeting patients, obtaining signed documents, ensuring eligibility, and coordinating with the Medical Assistants to maintain accurate records and smooth patient