Patient Experience Advocate | Front Office & Scheduling

Socket.dev; Pineville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Arete Health seeks a Patient Experience Coordinator to greet patients with energy and empathy, while supporting front-office operations and drive collections to enhance clinic efficiency and growth.

You will coordinate scheduling, communicate Plan of Care adherence, and ensure a welcoming, professional atmosphere in the waiting area, balancing patient care with administrative duties and KPI-driven results.

Qualifications

• High emotional intelligence and strong interpersonal skills are required.
• Financial diligence and comfort discussing money with patients.
• Strong organizational and time management skills are important.
• Tech-savvy with EMR systems (Prompt or similar) experience preferred.
• Driven by KPIs and performance incentives.

Responsibilities

• Serve as the primary point of contact for all patients and visitors, ensuring a welcoming front office environment.
• Assist with scheduling, rescheduling, and adherence to the Plan of Care to optimize clinic flow.
• Collect co-pays, deductibles, and outstanding balances; communicate financial obligations clearly.

Skills

Emotional intelligence

Interpersonal skills

Financial diligence

Organizational skills

EMR proficiency

KPI focus

Job description

Arete Health seeks a Patient Experience Coordinator to greet patients with energy and empathy, while supporting front-office operations and drive collections to enhance clinic efficiency and growth.

You will coordinate scheduling, communicate Plan of Care adherence, and ensure a welcoming, professional atmosphere in the waiting area, balancing patient care with administrative duties and KPI-driven results.