Patient Reception Specialist - Tomball

Village Practice Management Company,LLC; Tomball (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Disability insurance

Vision

FSA coverages

401k savings plan

Job summary

Summit Health in Tomball, TX seeks a Patient Reception Specialist to deliver an exceptional patient experience. You will greet patients, collect documents, verify demographics and insurance, and maintain a clean, organized reception area to support smooth care coordination.

Responsibilities include handling co-pays, scheduling follow-ups, explaining privacy policies, and using EMR systems and Outlook to stay connected with the team.

Qualifications

• Familiarity with medical terminology and insurance practices.
• Proficiency with computer programs including Outlook and EMR systems.
• Ability to perform basic arithmetic for balances and payments.
• Knowledge of CPT and ICD-10 coding.
• BLS certification preferred; high school diploma or equivalent required.

Responsibilities

• Greet patients and visitors professionally and manage check-in/check-out tasks.
• Obtain and save insurance cards, licenses, referrals, and authorizations; perform demographic and insurance validation.
• Explain privacy policies and procedures to patients; maintain waiting areas.
• Collect co-payments and reconcile charges; schedule appointments and follow-ups.

Skills

Medical terminology

Insurance practices

Outlook applications

EMR systems

Basic arithmetic

CPT/ICD-10 coding

BLS certification

Education

High School Diploma or equivalent

Tools

Outlook

Practice EMR systems

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Home Location: 155 School Street Tomball TX 77375

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty.

How You Will Get Things Done:

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust:

• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

How You Will Innovate:

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change:

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

Total Rewards at VillageMD

VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.