Patient Experience Coordinator

Oncology Voice Network LLC; Thornbury Township (Delaware County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Alliance Cancer Specialists, part of The US Oncology Network in Concordville, PA, is looking for a Patient Services Coordinator who welcomes patients, manages calls, and supports clinical staff to ensure a smooth, patient-centered experience.

The ideal candidate will have a high school diploma, at least 18 months front desk medical office experience, proficiency with Microsoft Office, scheduling software, and a commitment to HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Greet patients, visitors, and family members at the front desk in a professional and timely manner.
• Answer calls, screen inquiries, route messages, and relay information to staff.
• Schedule appointments, procedures, and outside consults; manage chart messages and insurance cards.
• Maintain patient demographics, collect co-pays, and ensure confidentiality per HIPAA and regulations.

Skills

Microsoft Office

Scheduling software

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Alliance Cancer Specialists, part of The US Oncology Network in Concordville, PA, is looking for a Patient Services Coordinator who welcomes patients, manages calls, and supports clinical staff to ensure a smooth, patient-centered experience.

The ideal candidate will have a high school diploma, at least 18 months front desk medical office experience, proficiency with Microsoft Office, scheduling software, and a commitment to HIPAA compliance.