Patient Experience Coordinator

US Oncology Inc.; Ardmore (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Cancer Specialists is seeking a courteous, energetic, and detail-oriented Patient Services Coordinator to join our Main Line Team. This role focuses on welcoming patients and visitors, managing incoming calls, supporting clinical staff, and ensuring an efficient, patient-centered experience that reflects our commitment to quality care.

The ideal candidate thrives in a fast-paced healthcare setting, adheres to HIPAA guidelines, and demonstrates excellent communication, organization, and

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.
• Strong adaptability—ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.

Responsibilities

• Warmly greet patients, visitors, and family members in a professional and timely manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork to patients and assist with completion as needed.
• Collect, verify for completeness, and scan/file all patient forms.
• Update and maintain accurate patient demographics and insurance information.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

HIPAA knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Alliance Cancer Specialists is seeking a courteous, energetic, and detail-oriented Patient Services Coordinator to join our Main Line Team. This role focuses on welcoming patients and visitors, managing incoming calls, supporting clinical staff, and ensuring an efficient, patient-centered experience that reflects our commitment to quality care.

The ideal candidate thrives in a fast-paced healthcare setting, adheres to HIPAA guidelines, and demonstrates excellent communication, organization, and