Patient Services Coordinator

US Oncology Inc.; Concordville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Alliance Cancer Specialists in Concordville, PA seeks a Patient Services Coordinator to warmly welcome patients, manage front desk duties, handle calls, support clinical staff, and maintain accurate patient records in a fast-paced, compliant healthcare setting. The role emphasizes patient-centered service, scheduling, and confidentiality to improve clinic operations.

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Greet patients and visitors in a professional, timely manner.
• Check in patients and notify clinical staff of arrivals.
• Collect, verify, and file patient forms; update demographics and insurance information.
• Collect co-pays and issue receipts; maintain lobby organization.
• Answer calls, screen inquiries, and route messages to proper staff.
• Schedule outside consults, procedures, and imaging after approvals.
• Maintain chart messages, queues, and insurance card copies.
• Follow HIPAA and confidentiality guidelines.

Skills

Multitasking

Adaptability

Office routines knowledge

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office

Job description

Responsibilities

Alliance Cancer Specialists is seeking a courteous, energetic, and detail‑oriented Patient Services Coordinator to join our Concordville Practice. This position is responsible for welcoming patients and visitors, managing incoming calls, supporting clinical staff, and ensuring an efficient, patient-centered experience. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering exceptional service with professionalism and compassion.

This position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and US Oncology’s Shared Values.

Key Responsibilities

Front Desk & Patient Interaction

• Warmly greet patients, visitors, and family members in a professional and timely manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork to patients and assist with completion as needed.
• Collect, verify for completeness, and scan/file all patient forms.
• Update and maintain accurate patient demographics and insurance information.
• Collect co-pays and outstanding balances; issue receipts.

Telephone & Communication Management

• Answer all incoming telephone calls promptly and courteously.
• Screen calls, respond to routine questions, route calls to proper personnel, or take accurate messages.
• Page clinic staff as needed and relay messages clearly and promptly.
• Record cancellations and missed appointments; reschedule appointments and notify appropriate staff.

Scheduling & Administrative Support

• Schedule outside consults and procedures as ordered by physicians.
• Schedule CT (CAT) scans and PET scans after insurance approval.
• Maintain chart messages and assigned queues.
• Scan and copy updated insurance cards.
• Provide general administrative support including scanning, filing, and maintaining lobby organization.
• Ensure adequate stock of forms and office supplies.

Compliance & Confidentiality

• Strictly follow HIPAA, state, and federal guidelines regarding patient confidentiality and records.
• Complete all required e‑learning courses within 90 days of hire.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.
• Strong adaptability—ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.

Physical Requirements

• Ability to be onsite during standard business hours.
• Frequent sitting, standing, walking, talking, and hearing.
• Manual dexterity and eye-hand coordination required.
• Ability to lift and carry up to 40 lbs occasionally.
• Normal corrected vision and hearing required.

Work Environment

• Clinical environment with potential exposure to communicable diseases, medical preparations, toxic substances, or ionizing radiation.
• Regular in-person interaction with patients, staff, and physicians.
• Minimal travel may be required between office locations.