Patient Experience Coordinator

Lifestance Health; Santa Monica (CA); Sur place; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental and vision coverage

AD&D and disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health is hiring a Practice Coordinator to manage front-office operations for our Santa Monica location. You will ensure excellent patient service for in-person and remote visits, verify insurance eligibility, collect co-pays, and assist with scheduling and billing matters.

The role emphasizes teamwork, attention to detail, and strong communication to support clinicians and staff while maintaining a welcoming patient experience.

Qualifications

• Minimum high school education required, higher degrees preferred.
• Healthcare operations or customer service experience preferred.
• Ability to handle confidential information in a HIPAA-compliant manner.

Responsabilités

• Provide front-desk support and ensure smooth daily practice operations.
• Assist with patient scheduling, billing questions, and telehealth access.
• Coordinate with clinicians and staff to maintain appointment accuracy and patient care.

Connaissances

Multitasking

Teamwork

Communication skills

HIPAA knowledge

Formation

High School diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Outils

Microsoft Office

EMR systems

Description du poste

LifeStance Health is hiring a Practice Coordinator to manage front-office operations for our Santa Monica location. You will ensure excellent patient service for in-person and remote visits, verify insurance eligibility, collect co-pays, and assist with scheduling and billing matters.

The role emphasizes teamwork, attention to detail, and strong communication to support clinicians and staff while maintaining a welcoming patient experience.