Patient Experience Coordinator

Penn Medicine; Radnor (Delaware County); On-site; USD 40,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care and efficient practice operations. The PSA handles arrival/departure activities, screens calls, schedules appointments, updates insurance information, and performs point-of-service duties in a physician practice or call center setting.

Responsibilities include answering phones, assisting with patient flow, collecting payments, and ensuring accurate EMR data.

Qualifications

• High school diploma or GED required; 2+ years in medical office or 4+ years in customer service.
• Excellent telephone etiquette and patient service orientation.
• Experience with EMR and billing processes is preferred.

Responsibilities

• Answer phones and manage patient inquiries promptly.
• Schedule appointments and assist with front-end workflows.
• Collect copays and verify insurance information.
• Assist in maintaining patient records and EMR updates.

Skills

Customer service

Phone handling

Multitasking

EMR familiarity

Education

High School Diploma

Associate Degree

Medical office knowledge

Tools

EMR systems

Billing software

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care and efficient practice operations. The PSA handles arrival/departure activities, screens calls, schedules appointments, updates insurance information, and performs point-of-service duties in a physician practice or call center setting.

Responsibilities include answering phones, assisting with patient flow, collecting payments, and ensuring accurate EMR data.