Patient Experience Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) to support the front desk and clinical team at Pennsylvania Hospital. The PSA handles patient arrivals, calls, appointment coordination, and basic insurance/billing updates in the EMR system, contributing to a smooth patient experience.

Ideal candidates have a high school diploma or GED and at least 2 years in a medical office or 4 years in customer service. Strong communication and organizational skills are essential in this role.

Qualifications

• H.S. Diploma/GED is required.
• 2+ years of medical office experience, or 4 years of customer service experience.
• Experience with EMR and front-end patient coordination preferred.

Responsibilities

• Assist in patient arrivals and departures; manage calls and inquiries.
• Schedule patient appointments and update insurance/billing information in EMR; collect copays.
• Maintain patient flow and wait times; communicate with patients and staff.
• Ensure compliance with regulatory standards and practice protocols.

Skills

Patient service

Scheduling

Phone handling

Cash handling

Education

H.S. Diploma/GED

Tools

EMR system

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) to support the front desk and clinical team at Pennsylvania Hospital. The PSA handles patient arrivals, calls, appointment coordination, and basic insurance/billing updates in the EMR system, contributing to a smooth patient experience.

Ideal candidates have a high school diploma or GED and at least 2 years in a medical office or 4 years in customer service. Strong communication and organizational skills are essential in this role.