Patient Experience Coordinator

Deaconess News; Princeton (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Deaconess News is seeking a friendly, detail-driven front desk team member to be the welcoming voice and face of our practice. This role goes beyond answering phones; you will help create a positive patient experience from the first call through check-in and checkout.

Responsibilities include scheduling, updating demographics and insurance, handling payments, and using our computer systems with care. You’ll work with a supportive team in a fast-paced setting, where organization and a calm

Qualifications

• Warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and good at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.

Job description

Deaconess News is seeking a friendly, detail-driven front desk team member to be the welcoming voice and face of our practice. This role goes beyond answering phones; you will help create a positive patient experience from the first call through check-in and checkout.

Responsibilities include scheduling, updating demographics and insurance, handling payments, and using our computer systems with care. You’ll work with a supportive team in a fast-paced setting, where organization and a calm