Patient Experience Specialist II - Front Desk & Scheduling

3M HEALTHCARE; Spokane (WA); On-site; USD 26,876 - 38,683; Full time

Benefits offered by this job

Generous PTO

Tuition assistance

Employee Assistance Program

Job summary

MultiCare Deaconess Hospital in Spokane is seeking a Patient Experience Representative II to support patient checkout, scheduling, and referrals in an ambulatory clinic. This clerical role serves as the first point of contact for patients and works as part of a caring clinic team.

The position features a Day shift (Mon–Fri, 8:00–5:00) with full-time equivalence and opportunities for growth through tuition assistance and supportive wellbeing programs; a strong emphasis on accuracy, empathy, and

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• One year of experience in the medical field, or 2 years of clerical experience in a non-medical field.

Responsibilities

• Check out patients, schedule appointments, and handle referrals within an ambulatory clinic.
• Serve as primary contact for patients as part of a front-line clinic team.
• Support clinic operations to ensure smooth patient flow.

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Scheduling software

Job description

MultiCare Deaconess Hospital in Spokane is seeking a Patient Experience Representative II to support patient checkout, scheduling, and referrals in an ambulatory clinic. This clerical role serves as the first point of contact for patients and works as part of a caring clinic team.

The position features a Day shift (Mon–Fri, 8:00–5:00) with full-time equivalence and opportunities for growth through tuition assistance and supportive wellbeing programs; a strong emphasis on accuracy, empathy, and