Front Desk & Patient Care Coordinator

Deaconess News; Harrisburg (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Deaconess News in Harrisburg, IL is seeking a friendly receptionist to welcome patients and support our front desk operations. You will be the first point of contact by phone and in person, ensuring a warm, professional experience from the initial greeting to checkout.

You will schedule appointments, collect demographics and insurance details, process payments, and use our computer systems to keep everything accurate and organized in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Multitasking

Education

High School Diploma or GED

Tools

Office software

Practice management software

Job description

Deaconess News in Harrisburg, IL is seeking a friendly receptionist to welcome patients and support our front desk operations. You will be the first point of contact by phone and in person, ensuring a warm, professional experience from the initial greeting to checkout.

You will schedule appointments, collect demographics and insurance details, process payments, and use our computer systems to keep everything accurate and organized in a fast-paced healthcare setting.