Patient Experience Navigator

Sanitas Medical Centers; Kissimmee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Sanitas Medical Centers is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role supports the patient journey from pre-visit planning through check-in, check-out and post-visit follow-up, while maintaining accurate records and confidentiality.

The PRC demonstrates strong communication, organizational and problem-solving skills to engage with patients, staff and leadership,

Qualifications

• Experience in front-desk or patient-facing roles in healthcare settings.
• Ability to verify insurance, collect copays and schedule follow-ups.
• Strong communication and organizational skills; protect patient privacy.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Assist with pre-visit planning, check-in, and check-out processes.
• Verify insurance eligibility and collect copayments; update demographics.
• Coordinate follow-up communications and post-visit outreach as needed.
• Maintain accurate, confidential patient records and comply with privacy laws.

Skills

Customer service

Communication

Multitasking

Tools

eCW

Leap

Availity

Job description

Sanitas Medical Centers is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role supports the patient journey from pre-visit planning through check-in, check-out and post-visit follow-up, while maintaining accurate records and confidentiality.

The PRC demonstrates strong communication, organizational and problem-solving skills to engage with patients, staff and leadership,