Patient Experience Coordinator

Penn Medicine, University of Pennsylvania Health System; Radnor (Delaware County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits program

Prepaid tuition assistance

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Patient Services Associate in Radnor. This full-time position requires expertise in patient management, appointment scheduling, and coordination of services. The ideal candidate should have 2+ years of experience in a medical office.

The role involves assisting with patient interactions, managing insurance updates, and ensuring compliance with healthcare regulations. Penn Medicine offers competitive benefits and is committed to providing exceptional patient care.

Qualifications

• Required 2+ years of experience in a medical office or relevant customer service.
• Knowledge of insurance requirements and billing procedures.
• Ability to coordinate patient appointments and manage front-end processes.

Responsibilities

• Assist with patient arrival and departure activities.
• Manage patient calls and inquiries in a timely manner.
• Schedule patient appointments and maintain accurate records.
• Ensure compliance with regulatory standards.

Skills

Customer service

Patient management

Insurance knowledge

Appointment scheduling

Education

HS Diploma/GED

Medical office experience

Job description

Penn Medicine, University of Pennsylvania Health System is seeking a Patient Services Associate in Radnor. This full-time position requires expertise in patient management, appointment scheduling, and coordination of services. The ideal candidate should have 2+ years of experience in a medical office.

The role involves assisting with patient interactions, managing insurance updates, and ensuring compliance with healthcare regulations. Penn Medicine offers competitive benefits and is committed to providing exceptional patient care.