Patient Services Specialist

Capital Health (US); Newtown (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health in Newtown, PA is seeking a friendly receptionist to manage phones, schedule appointments, verify patient information, and support front-desk operations in a fast-paced medical office.

The role emphasizes HIPAA compliance, accurate data entry, and courteous patient interactions; prior healthcare front desk experience is preferred, with strong communication and computer skills.

Qualifications

• High School diploma or equivalent.
• 1 year experience as receptionist/clerk in healthcare or 1 year customer service.
• Familiarity with medical terminology, ICD-10/CPT; strong communication skills; MA/office tech cert preferred.

Responsibilities

• Answers phones promptly and routes calls to appropriate area/individual.
• Schedules and cancels appointments and outpatient tests per CH policy.
• Prepares for day, reviews eligibility, and prepares charts and paperwork.
• Greet patients/visitors; explain privacy policies; inform delays in physician schedules.
• Performs registration to collect demographic and insurance information; HIPAA/compliance.
• Obtains insurance cards, licenses, authorizations; enters data into system.
• Collects co-payments and outstanding balances at check-in and at checkout.
• Refers patients to CBO staff for past due balances and questions.
• Reviews notes; manages Worklists/boxes and day-end tasks.

Skills

Excellent communication

Interpersonal skills

Proficient computer skills

Microsoft Office

Excel

Medical terminology

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health in Newtown, PA is seeking a friendly receptionist to manage phones, schedule appointments, verify patient information, and support front-desk operations in a fast-paced medical office.

The role emphasizes HIPAA compliance, accurate data entry, and courteous patient interactions; prior healthcare front desk experience is preferred, with strong communication and computer skills.