Patient Experience Coordinator

Providence Health Plan Group; Oregon City (OR); Hybrid; USD 31,000 - 47,000; Full time

Job summary

Providence Health Plan Group in Oregon City seeks a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering excellent service in person or by phone. You will liaise between patients and providers throughout the administrative flow to ensure a smooth experience.

This role will support front and back office duties with growing independence, contributing to clinic operational excellence and compassionate care for Providence patients and families in a busy

Qualifications

• 1 year experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Deliver excellent customer service to patients and visitors in person or by phone.
• Act as a liaison between patients and providers throughout the administrative flow of the patient experience.
• Perform core front and back office duties with increasing independence to support clinic operations.

Skills

Customer service

Communication

Tools

EMR

Job description

Providence Health Plan Group in Oregon City seeks a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering excellent service in person or by phone. You will liaise between patients and providers throughout the administrative flow to ensure a smooth experience.

This role will support front and back office duties with growing independence, contributing to clinic operational excellence and compassionate care for Providence patients and families in a busy