Patient Experience Coordinator

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous paid time off

Employee discounts and perks

Job summary

Spear Physical and Occupational Therapy is looking for a passionate Care Coordinator for its Union Square-14th St. location. The ideal candidate will manage patient interactions, ensuring excellent customer service and guiding patients through processes.

Responsibilities include responding to inquiries and supporting the team in fostering a welcoming environment. Prior experience in customer service and strong communication skills are emphasized. The position offers benefits including medical, dental, vision, 401(K), and more.

Qualifications

• Previous customer service experience required.
• Strong communication skills and ability to multi-task are essential.
• Attention to detail and willingness to grow is important.

Responsibilities

• Support patient care and respond to phone calls and emails within 24 hours.
• Guide patients through the out-of-network experience.
• Execute 5-star customer service in a collaborative environment.

Skills

Customer service experience

Strong communication skills

Attention to detail

Team-oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is looking for a passionate Care Coordinator for its Union Square-14th St. location. The ideal candidate will manage patient interactions, ensuring excellent customer service and guiding patients through processes.

Responsibilities include responding to inquiries and supporting the team in fostering a welcoming environment. Prior experience in customer service and strong communication skills are emphasized. The position offers benefits including medical, dental, vision, 401(K), and more.