Patient Experience Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Weill Cornell Medicine on the Upper East Side is seeking a Patient Coordinator to handle frontline reception, registration and billing support to ensure smooth patient flow and excellent service for physicians in the Endocrinology Diabetes and Metabolism unit.

The role involves check-in/check-out, appointment scheduling, patient data capture, and basic revenue-cycle activities while maintaining patient privacy in a fast-paced clinical setting.

Qualifications

• Front desk patient check-in/out and revenue-cycle basics.
• Experience with EPIC scheduling or EPIC-Care EMR.
• Familiarity with CPT/ICD coding and insurance processes.
• Excellent communication and customer service.

Responsibilities

• Front-end revenue cycle responsibilities including check-in/check-out and collecting at time of service where applicable.
• Schedule, confirm, reschedule and cancel appointments using the scheduling system.
• Register patients with demographic/insurance info and store visit details.
• Enter patients in the practice management system and alert clinical team on check-in.
• Ensure pre-visit documents or authorizations are obtained as needed.
• Distribute informational brochures and educate patients about the patient portal.
• Answer phones, triage inquiries, and direct to appropriate staff.
• Maintain waiting areas in a neat, safe condition.
• May perform chaperone duties during exams as needed.

Skills

EPIC scheduling

EMR (EPIC-Care)

CPT coding

ICD-9/ICD-10 coding

Insurance processes

Customer service

Education

High school diploma or GED

Job description

Weill Cornell Medicine on the Upper East Side is seeking a Patient Coordinator to handle frontline reception, registration and billing support to ensure smooth patient flow and excellent service for physicians in the Endocrinology Diabetes and Metabolism unit.

The role involves check-in/check-out, appointment scheduling, patient data capture, and basic revenue-cycle activities while maintaining patient privacy in a fast-paced clinical setting.