Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Weill Cornell Medicine on the Upper East Side is seeking a Patient Coordinator to handle frontline reception, registration and billing support to ensure smooth patient flow and excellent service for physicians in the Endocrinology Diabetes and Metabolism unit.

The role involves check-in/check-out, appointment scheduling, patient data capture, and basic revenue-cycle activities while maintaining patient privacy in a fast-paced clinical setting.

Qualifications

• Front desk patient check-in/out and revenue-cycle basics.
• Experience with EPIC scheduling or EPIC-Care EMR.
• Familiarity with CPT/ICD coding and insurance processes.
• Excellent communication and customer service.

Responsibilities

• Front-end revenue cycle responsibilities including check-in/check-out and collecting at time of service where applicable.
• Schedule, confirm, reschedule and cancel appointments using the scheduling system.
• Register patients with demographic/insurance info and store visit details.
• Enter patients in the practice management system and alert clinical team on check-in.
• Ensure pre-visit documents or authorizations are obtained as needed.
• Distribute informational brochures and educate patients about the patient portal.
• Answer phones, triage inquiries, and direct to appropriate staff.
• Maintain waiting areas in a neat, safe condition.
• May perform chaperone duties during exams as needed.

Skills

EPIC scheduling

EMR (EPIC-Care)

CPT coding

ICD-9/ICD-10 coding

Insurance processes

Customer service

Education

High school diploma or GED

Job description

Title: Patient Coordinator

Location: Upper East Side

Org Unit: Endocrinology Diabetes and Metabolism

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.23 - $26.87

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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