Patient Access & Scheduling Specialist

Mount Sinai; New York (NY); On-site; USD 39,000 - 41,000; Full time

Job summary

Mount Sinai Health System in New York, NY, is seeking a Patient Encounter Associate to support patient reception, scheduling, and financial pre-clearance. You will verify demographics, check insurance eligibility, collect co-pays, and enter data in EPIC to ensure smooth patient flow.

Responsibilities include handling pre-registration, appointment coordination, and collaboration with billing and other departments to ensure accurate documentation and timely reimbursement.

Qualifications

• HS/GED; Associates degree preferred.
• 1 year physician practice experience. Must have a minimum of one week training on-site.
• Experience in a medical office setting, utilizing a computer system for scheduling is preferred.

Responsibilities

• Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
• Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
• Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
• Contacts patients at home to confirm scheduled and canceled appointments.
• Checks in patients upon arrival at the practice and performs full registration, including verification of demographics and insurance; facilitates pre-authorization where needed.
• Ensures the patient has paid or pays the appropriate co-pay and provides receipts per cash-control protocols.
• May perform charge entry tasks or enter payments and prepares Cashier deposits.
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers in EPIC.
• Reviews waiting room status and communicates wait times to patients.
• Ensures necessary procedures are met prior to delivery of care by coordinating with other departments.
• Reconciles daily patient schedule with encounters closed and reviews billing edits.
• Scans documents into EPIC daily.
• Contributes to system development and process improvements by providing feedback to management.

Skills

Customer service

Education

HS/GED

Associates degree preferred

Job description

Mount Sinai Health System in New York, NY, is seeking a Patient Encounter Associate to support patient reception, scheduling, and financial pre-clearance. You will verify demographics, check insurance eligibility, collect co-pays, and enter data in EPIC to ensure smooth patient flow.

Responsibilities include handling pre-registration, appointment coordination, and collaboration with billing and other departments to ensure accurate documentation and timely reimbursement.