Patient Experience Coordinator

UnitedHealthcare; New Orleans (LA); On-site; USD 25,000 - 44,000; Full time

Job summary

UnitedHealthcare is seeking a Patient Services Representative in New Orleans to support the care team, greet patients, schedule appointments, and triage calls. You will enter data into the EMR and ensure HIPAA-compliant documentation while coordinating between patients and medical staff.

The role requires a high school diploma, 1+ years of medical office experience, and basic knowledge of medical terminology and health insurance concepts.

Qualifications

• High School Diploma or GED required.
• 1+ years' experience as a receptionist or administrative assistant in a medical setting.
• Proficiency with Word, Excel, Outlook and Teams.
• Basic medical terminology knowledge.
• Basic understanding of health care insurance basics.
• Ability to work full-time Monday–Friday.

Responsibilities

• Greet patients and assist them, schedule and cancel appointments.
• Answer and triage calls, record messages in the EMR and route to the team.
• Enter patient data in the EMR and maintain accurate demographics.
• Create and mail patient packets and update information accordingly.
• Check patients in/out and collect applicable fees.
• Maintain a neat work area and adhere to schedule and dress code.

Skills

Customer service

Office administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Medical terminology

HIPAA knowledge

Education

High School Diploma/GED

Tools

EMR system

Job description

UnitedHealthcare is seeking a Patient Services Representative in New Orleans to support the care team, greet patients, schedule appointments, and triage calls. You will enter data into the EMR and ensure HIPAA-compliant documentation while coordinating between patients and medical staff.

The role requires a high school diploma, 1+ years of medical office experience, and basic knowledge of medical terminology and health insurance concepts.