Patient Care Coordinator at Primary Care Plus - New Orleans

UnitedHealthcare; New Orleans (LA); On-site; USD 25,000 - 44,000; Full time

Job summary

UnitedHealthcare is seeking a Patient Services Representative in New Orleans to support the care team, greet patients, schedule appointments, and triage calls. You will enter data into the EMR and ensure HIPAA-compliant documentation while coordinating between patients and medical staff.

The role requires a high school diploma, 1+ years of medical office experience, and basic knowledge of medical terminology and health insurance concepts.

Qualifications

• High School Diploma or GED required.
• 1+ years' experience as a receptionist or administrative assistant in a medical setting.
• Proficiency with Word, Excel, Outlook and Teams.
• Basic medical terminology knowledge.
• Basic understanding of health care insurance basics.
• Ability to work full-time Monday–Friday.

Responsibilities

• Greet patients and assist them, schedule and cancel appointments.
• Answer and triage calls, record messages in the EMR and route to the team.
• Enter patient data in the EMR and maintain accurate demographics.
• Create and mail patient packets and update information accordingly.
• Check patients in/out and collect applicable fees.
• Maintain a neat work area and adhere to schedule and dress code.

Skills

Customer service

Office administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Medical terminology

HIPAA knowledge

Education

High School Diploma/GED

Tools

EMR system

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Care Coordinator at Primary Care Plus - New Orleans (2386051)

Patient Care Coordinator at Primary Care Plus - New Orleans - 2386051

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

As an active participant of the primary care patient centered medical home team, the Patient Services Representative engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, RN Care Manager, Social Worker, Clinic Manager, LPN, and Medical Assistant. The team assesses, plans, implements, coordinates, monitors and evaluates options and services to meet a patient’s health needs through communication and utilization of available resources to promote efficient, quality outcomes.

The Patient Services Representative supports the care team by performing various functions such as greeting and assisting patients, scheduling and canceling appointments, answering and triaging phone calls, recording telephone messages in the electronic medical record (EMR) and forwarding to the appropriate team member. This position ensures that key information is collected and documented in the EMR which enables the care team to identify the patient’s primary care provider, contact the patient via phone or mail, identify language barriers, and to identify coverage issues that may impact a patient’s ability to access specialty care or diagnostic services.

The Patient Services Representative interacts with the patient at the beginning and end of every telephone or face to face encounter with the clinic. They provide instruction, reinforcement, documentation, and serve as a liaison between patients and the medical support staff to ensure a collaborative effort is maintained that results in efficient and optimal delivery of services.

This is full-time 40 hour/week position with the following schedule: Monday-Thursday 7:30am-4:30pm and Friday 7:30am-2pm

Location:

Office based in New Orleans, LA five days a week

Primary Responsibilities:

• Make outbound calls for the purpose of confirming and rescheduling appointments according to protocol and other special projects
• Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls
• Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol
• Create spreadsheets and documents when necessary
• Greet patients, answer questions promptly and in a courteous, helpful manner
• Ensure patient’s information is accurate and make changes if necessary
• Create and mail new patient packets and enter information accordingly
• Check patients in and out at time of entry and exiting their appointments
• Collect appropriate fees at time of service
• Maintain work area and lobby in neat and orderly manner
• Adhere to guidelines concerning work hours and dress codes
• Balance cash drawers at end of business day
• Adhere to patients’ right to privacy and confidentiality

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience as a receptionist or administrative assistant in a medical facility or professional office setting
• Intermediate level of proficiency in Microsoft Word, Excel, Outlook and Teams
• Basic level of proficiency in medical terminology
• Basic level of knowledge with health care insurance
• Able to work full-time Monday-Friday

Preferred Qualifications:

• Clinical databases/EMR experience
• Experience as a medical assistant

Core Competencies:

• Ability to multi-task in a busy environment
• Excellent telephone manners and etiquette
• Ability to pleasantly interact with patients and co-workers
• Ability to speak clearly, read and understand oral and written directions
• Ability to handle cash
• Detail-oriented, organized and self- motivated

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.