Patient Experience Coordinator (Medical Front Desk)

Tchoupitoulas; New Orleans (LA); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

Continued Education Programs

Paid Time Off

Paid Holidays

Retirement Plans

Résumé du poste

Monarch Medical Management in New Orleans is seeking a professional Front Desk Coordinator to join our fast-paced medical practice as the first point of contact for patients. You will greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records with HIPAA compliance; Spanish translation is preferred.

This is a full-time on-site role with standard hours and Saturdays as needed, with benefits including health, dental, vision, PTO, retirement plans, and

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting.
• Bilingual (Spanish) is a plus.
• Strong organizational, communication, and multitasking skills.
• Positive, professional attitude with attention to detail.

Responsabilités

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Provide translation for Spanish-speaking patients (preferred)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Connaissances

Customer service

Front desk experience

Organizational skills

Communication skills

Multitasking

Positive attitude

Formation

High school diploma or equivalent

Some college preferred

Description du poste

Monarch Medical Management in New Orleans is seeking a professional Front Desk Coordinator to join our fast-paced medical practice as the first point of contact for patients. You will greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records with HIPAA compliance; Spanish translation is preferred.

This is a full-time on-site role with standard hours and Saturdays as needed, with benefits including health, dental, vision, PTO, retirement plans, and