Patient Experience Coordinator — Healthcare Front Desk

LA Health Solutions; New Orleans (LA); Sur place; USD 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision Insurance

Continued Education Programs

PTO & Holidays

Retirement Plans

Résumé du poste

Monarch Medical Management in New Orleans is seeking a dedicated Front Desk Coordinator to welcome patients, collect payments, and schedule appointments while supporting clinical staff in a fast-paced healthcare practice.

The ideal candidate brings strong customer service skills, healthcare front desk experience, and a professional, detail-oriented attitude. Bilingual Spanish is a plus; this is a full-time role with daytime hours and occasional Saturday coverage.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting.
• Bilingual (Spanish) is a plus.
• Strong organizational, communication, and multitasking skills.
• Positive, professional attitude with attention to detail.

Responsabilités

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Provide translation for Spanish-speaking patients (preferred)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Connaissances

Customer service

Front desk experience

Bilingual Spanish

Healthcare experience

Formation

High school diploma

Some college preferred

Description du poste

Monarch Medical Management in New Orleans is seeking a dedicated Front Desk Coordinator to welcome patients, collect payments, and schedule appointments while supporting clinical staff in a fast-paced healthcare practice.

The ideal candidate brings strong customer service skills, healthcare front desk experience, and a professional, detail-oriented attitude. Bilingual Spanish is a plus; this is a full-time role with daytime hours and occasional Saturday coverage.