Patient Care Coordinator & Front Desk Liaison

UnitedHealth Group; New Orleans (LA); On-site; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group’s UnitedHealthcare is seeking a diligent Patient Services Representative to support the care team in a busy clinic environment in New Orleans. You will greet patients, schedule appointments, triage calls, and document interactions in the EMR to help deliver efficient, quality care.

The role requires 1+ year experience in medical front desk work, proficiency with Microsoft Office, basic medical terminology, and a commitment to high-quality patient service across a full-time

Qualifications

• High School Diploma or GED.
• 1+ year receptionist/administrative experience in a medical facility.
• Proficiency in Word, Excel, Outlook and Teams.
• Basic medical terminology knowledge.
• Basic health care insurance knowledge.
• Available to work full-time Monday–Friday.

Responsibilities

• Make outbound calls to confirm and reschedule appointments per protocol.
• Answer lines, record and direct messages in the EMR, screen and route calls.
• Enter patient data in the EMR and create global alerts to ensure proper documentation.
• Create spreadsheets and documents as needed.
• Greet patients and answer questions promptly and courteously.
• Ensure patient information is accurate and update as necessary.
• Create and mail new patient packets and enter information accordingly.
• Check patients in and out at entry and appointment times.
• Collect appropriate fees at time of service.
• Maintain a neat lobby and work area; adhere to hours and dress code.
• Balance cash drawers at end of day; adhere to privacy and confidentiality.

Skills

Receptionist experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Medical terminology

Health insurance knowledge

Full-time availability

Education

High School Diploma/GED

Tools

EMR software experience

Job description

UnitedHealth Group’s UnitedHealthcare is seeking a diligent Patient Services Representative to support the care team in a busy clinic environment in New Orleans. You will greet patients, schedule appointments, triage calls, and document interactions in the EMR to help deliver efficient, quality care.

The role requires 1+ year experience in medical front desk work, proficiency with Microsoft Office, basic medical terminology, and a commitment to high-quality patient service across a full-time