Patient Access & Scheduling Specialist

Ascension-Depaul-Services; New Orleans (LA); On-site; USD 19,000 - 29,000; Full time

Job summary

Ascension DePaul Services in New Orleans, LA, seeks a Call Center Representative to support Population Health. You will handle inbound/outbound calls, schedule appointments in the EMR, and follow up to close care gaps, ensuring accurate care team messaging.

The role requires a high school diploma, 1 year in a healthcare setting, and strong communication skills. Proficiency with Windows/Office and EMR is preferred, with a focus on patient service.

Qualifications

• High school diploma or equivalent.
• 1 year experience in health care or medical office setting.
• Experience working with a diverse population.
• Excellent verbal and written communication skills.
• General computer literacy (Windows, Office).
• Knowledge of basic medical terminology.
• General knowledge of medical insurance industry standards.

Responsibilities

• Inbound telephone call from multiple sites through call queue.
• Accurate transmittal of medical messages to care team.
• Scheduling of appropriate patient appointments.
• Reviewing of historical appointments to determine appointment types and durations.
• Timely follow up on missed call opportunities.
• Review of after-hours call registry to ensure patient appropriately scheduled.
• Contact patients linked to clinic through insurance/benefit plan to schedule appointments.
• Answer questions regarding clinic services and availability.
• Scheduling wellness visits and addressing gaps in care.
• Insurance payer outreach campaign calls as directed.
• Follow up on no-show and past-due patients.
• Communicate information to program leadership about hard-to-reach patients.
• Assist with documenting Population Health campaign calls and volumes.
• Daily reporting on call volumes and equipment issues.

Skills

Verbal & written communication

Computer literacy

Medical terminology

Insurance knowledge

Education

High school diploma

Tools

Microsoft Windows

Microsoft Office

Electronic Medical Record (EMR)

Job description

Ascension DePaul Services in New Orleans, LA, seeks a Call Center Representative to support Population Health. You will handle inbound/outbound calls, schedule appointments in the EMR, and follow up to close care gaps, ensuring accurate care team messaging.

The role requires a high school diploma, 1 year in a healthcare setting, and strong communication skills. Proficiency with Windows/Office and EMR is preferred, with a focus on patient service.