Patient Experience Coordinator

Central Ohio Primary Care; New Albany (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Central Ohio Primary Care in New Albany, OH is seeking a friendly Patient Access professional to provide outstanding customer service from check-in to check-out. This full-time role includes data entry, insurance verification, and coordinating with clinical staff to meet patient needs.

Responsibilities include collecting copays, scheduling follow-ups, answering calls and emails, handling routine clerical tasks, and maintaining HIPAA confidentiality.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Excellent interpersonal and verbal communication skills.
• Strong organizational and written communication skills.
• Ability to maintain patient confidentiality per HIPAA.
• Proficient in computer skills and familiarity with EHR systems.

Responsibilities

• Greet patients and complete check-in procedures; register patients and verify insurance details.
• Collect copays, deductibles, and/or outstanding balances.
• Check out patients and schedule follow-up appointments; communicate needed items at checkout.
• Answer phone calls and emails from patients; direct or escalate inquiries as needed.
• Provide appointment reminders and scheduling support to patients.
• Perform clerical tasks: mail, filing, scanning, scheduling, data entry, and general office support.
• Maintain HIPAA confidentiality and protect patient data.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

EHR systems

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

Central Ohio Primary Care in New Albany, OH is seeking a friendly Patient Access professional to provide outstanding customer service from check-in to check-out. This full-time role includes data entry, insurance verification, and coordinating with clinical staff to meet patient needs.

Responsibilities include collecting copays, scheduling follow-ups, answering calls and emails, handling routine clerical tasks, and maintaining HIPAA confidentiality.