Patient Experience Coordinator

Bookmark Medical; Tennessee; On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health‑

401(k) with company match

Flexible time off

Job summary

Bookmark Medical's West Wilson Family Practice in Mt. Juliet, TN seeks a full-time front desk administrative professional for Monday–Friday, four 10-hour shifts, with no weekend work. You will welcome patients, check in, manage calls, schedule appointments, and handle referrals and copays.

The role supports care teams, uses Athena or eCW EHR, emphasizes patient-centered service, and offers benefits such as medical/dental/vision, company-funded HSA, 401(k) with match, and flexible time off.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare admin experience

Customer service

Strong communication

Team-oriented

Patient-centered service

Tools

Athena EHR

eCW

Job description

Bookmark Medical's West Wilson Family Practice in Mt. Juliet, TN seeks a full-time front desk administrative professional for Monday–Friday, four 10-hour shifts, with no weekend work. You will welcome patients, check in, manage calls, schedule appointments, and handle referrals and copays.

The role supports care teams, uses Athena or eCW EHR, emphasizes patient-centered service, and offers benefits such as medical/dental/vision, company-funded HSA, 401(k) with match, and flexible time off.