Patient Experience Coordinator

Summit Health; Michigan; On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a Customer Service/PSR professional to greet patients, manage registration, and ensure smooth patient flow across multiple sites. You will handle payments, scheduling, and referrals while maintaining high service standards.

The role requires excellent communication in English, strong organization, and familiarity with EHR and practice management systems. Travel to satellite offices may be needed; compensation ranges per hour based on experience.

Qualifications

• High School Graduate or GED required; Associate degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must be able to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; Windows environment.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients and families and directs them appropriately.
• Maintains efficient patient flow during registration and provides excellent service.
• Answers calls promptly and directs to the appropriate person with proper etiquette.
• Informs patients of delays and assists with comfort.
• Posts self-pay charges, collects payments and reconciles daily payments.
• Opens/closes batches and reconciles collections; prepares deposits.
• Scans insurance cards and processes verifications; updates patient accounts.
• Schedules appointments per guidelines and confirms future visits.
• Manages orders for diagnostic tests and procedures following workflows.
• Coordinates pre-authorizations with care resources and staff.
• Completes referrals per guidelines and inputs into systems.
• Communicates problems to supervisor promptly.
• Performs clerical duties (faxing, scanning, filing, mailing).
• Demonstrates flexibility across locations and shifts.

Skills

Customer service

English proficiency

Organizational skills

Multitasking

Computer basics

EHR experience

Office technology

Education

High school diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Departmental/Ancillary Systems

Job description

VillageMD is seeking a Customer Service/PSR professional to greet patients, manage registration, and ensure smooth patient flow across multiple sites. You will handle payments, scheduling, and referrals while maintaining high service standards.

The role requires excellent communication in English, strong organization, and familiarity with EHR and practice management systems. Travel to satellite offices may be needed; compensation ranges per hour based on experience.