Patient Care Coordinator - Front Desk & Care Experience

Ottobock SE & Co. KGaA; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

A leading healthcare provider is seeking a Patient Care Coordinator for their Lancaster, PA office. This role is vital in managing patient visits, ensuring smooth scheduling, and providing excellent customer service. Candidates should possess strong communication skills, familiarity with office administration in healthcare, and effectively handle medical document retrieval and insurance verifications. The position offers various benefits, contributing to a supportive work environment.

Qualifications

• Proficient in handling insurance knowledge, including Medicare.
• Experience in office administration, preferably in a medical/dental/therapy context.
• Strong communication skills for patient interaction and scheduling.

Responsibilities

• Provide administrative support at the front desk, manage calls and messages.
• Schedule and modify patient appointments efficiently.
• Ensure customer service excellence and resolve concerns.
• Obtain medical documentation from various healthcare providers.
• Create patient account profiles in the Medical Record system.

Skills

Communication skills

Time management skills

Multitasking skills

Interpersonal skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

Medical Record system

Job description

A leading healthcare provider is seeking a Patient Care Coordinator for their Lancaster, PA office. This role is vital in managing patient visits, ensuring smooth scheduling, and providing excellent customer service. Candidates should possess strong communication skills, familiarity with office administration in healthcare, and effectively handle medical document retrieval and insurance verifications. The position offers various benefits, contributing to a supportive work environment.