Patient Experience Coordinator

lvhn; Tannersville (Monroe County); On-site; USD 38,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail-oriented administrative professional to coordinate clerical tasks in a physician practice at Pocono Creek. You will be the first point of contact for patients and clinicians, ensuring smooth registration, check-in, and appointment scheduling to uphold excellent patient care experiences.

Daily responsibilities include managing schedules, verifying insurance, processing authorizations, and handling outreach via phone and EMR messaging, while

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience and ability to adapt to changing priorities.
• Ability to maintain accuracy, confidentiality, and use logic in detailed tasks.
• Proficient computer skills and familiarity with EMR workflows by orientation end.
• Ability to handle cash and explain LVHN patient portal features.

Responsibilities

• Coordinate and perform clerical/administrative duties for daily physician practice operations.
• Serve as the initial contact for patients and providers and ensure high patient experience.
• Register and check-in, verify insurance authorizations, and schedule appointments.
• Maintain patient schedule flow and provide outreach via phone or EMR messaging.
• Support training, staffing, and department functionality while offering feedback.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR workflows

Cash handling

Patient portal guidance

Education

High School Diploma/GED

Tools

EMR workflows

Cash handling

Job description

Lehigh Valley Health Network is seeking a detail-oriented administrative professional to coordinate clerical tasks in a physician practice at Pocono Creek. You will be the first point of contact for patients and clinicians, ensuring smooth registration, check-in, and appointment scheduling to uphold excellent patient care experiences.

Daily responsibilities include managing schedules, verifying insurance, processing authorizations, and handling outreach via phone and EMR messaging, while