Patient Care Coordinator

Turnpaugh Health and Wellness Center; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Turnpaugh Health and Wellness Center is seeking a Patient Care Coordinator to be the welcoming face of the practice, in person and virtually. You will manage appointments, check-in/check-out, and respond to patient inquiries with empathy and professionalism.

You will maintain HIPAA-compliant records, process payments, and support care coordination with providers. A high school diploma is required; 2+ years in customer service or a medical office is preferred, with some coverage at the Manheim

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• Minimum two years in customer service or patient-facing roles.
• Experience in a medical office or EMR systems preferred.
• Willingness to learn functional medicine.
• Ability to multitask, prioritize, and manage time in a fast-paced setting.
• Accurate data entry and basic cash handling.

Responsibilities

• Deliver outstanding service via phone, online, and in person.
• Coordinate patient appointments and streamline check-in/check-out.
• Answer questions, provide guidance, and resolve concerns.
• Maintain HIPAA-compliant patient records.
• Process payments and manage scheduling with accuracy.
• Collaborate with providers and team to support care.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Data entry

Cash handling

HIPAA awareness

Education

High school diploma

Associate's or Bachelor's preferred

Job description

Description

Are you passionate about helping others and creating exceptional experiences? Do you thrive in a fast-paced, team-oriented environment where every interaction makes a difference? If so, we'd love to meet you!

As a Patient Care Coordinator, you will be the welcoming face and voice of our organization, serving as the first point of contact for patients both in person and virtually. This role is vital to creating a positive patient experience and ensuring the smooth coordination of care across our practice.

In this position, you will:

• Deliver outstanding customer service through compassionate, professional interactions by phone, online, and in person.
• Coordinate patient appointments and support seamless check-in and check-out processes.
• Answer patient questions, provide guidance, and assist with resolving concerns.
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality.
• Process payments and manage scheduling with efficiency and attention to detail.
• Collaborate closely with providers and team members to support exceptional patient care.
• Contribute to a positive, supportive workplace culture focused on teamwork and service excellence.

The ideal candidate is organized, personable, detail-oriented, and genuinely enjoys helping people. Strong communication skills, a positive attitude, and a commitment to delivering an exceptional patient experience are essential. This position will also provide coverage in our Manheim office when needed.

Join a team that is dedicated to improving lives and making every patient feel cared for, valued, and supported.

Requirements

ESSENTIAL FUNCTIONS:

• Exceptional verbal and written communication skills.
• Outstanding interpersonal and conflict resolution abilities.
• Strong organizational skills with a keen attention to detail.
• Demonstrated ability to follow up and follow through; capable of thinking creatively and proactively.
• Strong analytical skills paired with a talent for innovative problem-solving.
• Collaborative team-oriented mindset.
• High level of professionalism, integrity, and ethical conduct.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two years of experience in customer service or patient-facing roles.
• Prior experience in a medical office environment or with Electronic Medical Records (EMR) systems preferred.
• Willingness to learn and engage with principles of functional medicine.
• Demonstrated ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced setting.
• Experience with accurate data entry and basic cash handling procedure