Patient Experience Coordinator

Now Optics; Madison, Northern (WI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Life insurance

Disability coverage

Eyeglasses discount

Employee discounts

Job summary

Stanton Optical in Madison, WI is seeking a Doctor’s Technician to provide outstanding customer service while facilitating sales and coordinating care between retail and clinical teams.

The role requires a2+ years of customer service experience, associate degree or certification, and strong communication skills. You’ll support appointments, record keeping, and basic eye-care tests in a fast-paced store that offers great benefits and opportunities for professional growth.

Qualifications

• 2+ years of delivering outstanding customer service to patients or customers.
• Effective communication with a diverse group of people.
• Active listening, building rapport, and empathy with patients.
• Proactive problem-solving and ability to multitask in a team environment.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to ensure a memorable experience.
• Facilitate sales and promote available products and services.
• Schedule appointments and enter patient history in the system, perform pre-tests and related eye-care procedures.
• Coordinate with retail and clinical services to ensure smooth workflows.
• Assist with repairs and lens edging as needed and ensure orders are delivered accurately and on time.

Skills

Customer service

Communication

Team collaboration

Education

Associate degree or certification

Job description

Stanton Optical in Madison, WI is seeking a Doctor’s Technician to provide outstanding customer service while facilitating sales and coordinating care between retail and clinical teams.

The role requires a2+ years of customer service experience, associate degree or certification, and strong communication skills. You’ll support appointments, record keeping, and basic eye-care tests in a fast-paced store that offers great benefits and opportunities for professional growth.