Patient Service Representative-CEP-EP Clinic

CarolinaEast Health System; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in North Carolina seeks a friendly Patient Service Representative to greet patients, confirm appointments, direct visitors, answer phones and assist with scheduling. You will act as a liaison between patients and the medical support staff to ensure smooth check-ins and efficient service.

This role requires excellent customer service, basic computer skills, and comfort with medical terminology.

Qualifications

• High school diploma or GED; word processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct and schedule patients.
• Answer phones and direct inquiries to the appropriate staff.
• Serve as liaison between patient and medical support staff to ensure smooth check-ins and efficient service.

Skills

Customer service

Healthcare knowledge

Education

High School Diploma or GED

Job description

Job Summary: The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery,Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements:

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.