Patient Experience Coordinator

InnovaCare Management Services Company, LLC; Haines City (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

InnovaCare Health, operating multiple clinics in Florida and Texas, seeks a proactive Front Desk/Administrative Staff member to greet patients, manage the waiting area, and coordinate front desk workflow. You will handle registrations, assist with financial questions, and ensure smooth clinic operations in a fast-paced environment.

The role emphasizes patient-centered care, efficiency in patient flow, and accurate record-keeping, with responsibilities including scheduling, document handling, and

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic and manages the waiting area.
• Manages front desk workflow and communicates with medical staff.
• Maintains accurate patient registration and collects payment responsibility (co-pays, deductibles, etc.).
• Schedules appointments and assists with problem solving for care access barriers.
• Prepares and scans medical records and handles release requests as needed.
• Supports scheduling for hospital follow-up and coordinates logistics as necessary.

Job description

InnovaCare Health, operating multiple clinics in Florida and Texas, seeks a proactive Front Desk/Administrative Staff member to greet patients, manage the waiting area, and coordinate front desk workflow. You will handle registrations, assist with financial questions, and ensure smooth clinic operations in a fast-paced environment.

The role emphasizes patient-centered care, efficiency in patient flow, and accurate record-keeping, with responsibilities including scheduling, document handling, and