Patient Care Coordinator

InnovaCare Texas Management Services Company, LLC; New Braunfels (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

PTO and Holidays

401(k) with company match

Educational Assistance

Life Insurance

Family-like workplace

Job summary

InnovaCare Health in Texas is seeking a Patient Care Coordinator to be the heartbeat of our care team, supporting physicians, guiding patients, and ensuring visits feel effortless and personal. Your day-to-day includes welcoming patients, managing the front desk, scheduling, and maintaining accurate registrations.

You will coordinate with providers and the care team, help patients overcome barriers, and ensure smooth intake and records handling.

Qualifications

• High school diploma or GED required.
• Customer service experience in healthcare settings (1–2 years).
• Bilingual in English/Spanish highly preferred.

Responsibilities

• Welcomes patients and visitors at the clinic entrance.
• Manages waiting room and notifies delays within 15 minutes of arrival.
• Manages front desk workflow and communicates with the MAs.
• Manages the providers' schedule daily.
• Maintains registration and updates patient information.
• Assists patients with intake processes and problem solving barriers.
• Collects payments and supports cashiering as needed.
• Answers phones and schedules appointments; may assist case manager with hospital follow-up.
• Maintains medical records and ensures timely filing.

Skills

Customer service

Bilingual English/Spanish

Team player

Education

High school diploma or GED

Job description

Why You’ll Love Working Here

InnovaCare Health, we believe healthcare should be people-first, for our patients and our team. With 40+ clinics across Florida and Texas, we care for over 500,000 lives, building relationships that last and outcomes that matter. If you're passionate about making a real difference in people's lives while growing your career, you're in the right place.

Perks & Benefits

• Health, Dental, and Vision insurance – Eligible 30 days after employment.
• Paid Time Off (PTO) and Paid Holidays.
• 401(k) with company match.
• Educational Assistance
• Life Insurance
• A workplace that feels like family, and more!

What You’ll Do

As a Patient Care Coordinator, you’ll be the heartbeat of our care team—supporting physicians, guiding patients, and ensuring each visit feels effortless and personal. Your day-to-day will include:

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA’s.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balance daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

What You’ll Need

High school diploma or GED required. Customer service experience 1-2 years of experience in healthcare settings. Bilingual in English/Spanish highly preferred. Team spirit, a calm demeanor, and a passion for people.

Your Future Starts Here

InnovaCare Health isn’t just where you work—it’s where you grow. Our leadership team is committed to helping every staff member advance in their role, learn new skills, and build the career they envision.

At InnovaCare Health, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

InnovaCare Health believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

Innovacare participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting‑edge solutions to our physicians and team members, patients, and their families.

Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high‑quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare.

Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician‑led care models with cutting‑edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare’s most challenging environments.