Medical Front Office & Patient Experience Coordinator

MyCare Medical; Florida; On-site; USD 33,000 - 42,000; Full time

Job summary

MyCare Medical is seeking a Front Office Coordinator to warmly greet patients, manage check-in/check-out, and coordinate scheduling in a patient-centric office in Florida. You will use eHR and HIPAA guidelines to protect privacy and facilitate smooth clinic operations.

Responsibilities include appointment coordination, collecting co-pays, ensuring proper documentation, and providing clear written updates on referrals. Bilingual English/Spanish is a plus; experience in medical offices preferred.

Qualifications

• Phone communication skills.
• Data entry and typing experience.
• Bilingual in English/Spanish preferred.
• Knowledge of basic medical terminology preferred.
• Ability to speak clearly and communicate over the phone and in person.

Responsibilities

• Greet patients and visitors, provide a warm welcome and identify new patients.
• Schedule appointments promptly to minimize wait times and ensure timely visits.
• Remind patients about upcoming appointments and required documents.
• Collect co-pays/deductibles; scan insurance docs and perform eligibility checks.
• Support privacy and active listening; document patient concerns accordingly.
• Answer phone calls professionally and document conversations.
• Maintain comfortable waiting areas and restock supplies.
• Provide written updates on referrals within 3 business days.
• Promote MyCare Initiatives such as Call Us First.
• Use eCW (eHR system) with privacy and compliance in mind.
• Participate in training and ongoing education.
• Foster open communication and teamwork to ensure smooth operations.
• Comply with HIPAA, OSHA policies.

Skills

Phone communication

Data entry

Bilingual English/Spanish

Medical terminology knowledge

Customer service

Education

High school diploma or equivalent

Job description

MyCare Medical is seeking a Front Office Coordinator to warmly greet patients, manage check-in/check-out, and coordinate scheduling in a patient-centric office in Florida. You will use eHR and HIPAA guidelines to protect privacy and facilitate smooth clinic operations.

Responsibilities include appointment coordination, collecting co-pays, ensuring proper documentation, and providing clear written updates on referrals. Bilingual English/Spanish is a plus; experience in medical offices preferred.