Patient Care Coordinator

InnovaCare Management Services Company, LLC; Haines City (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

InnovaCare Health, operating multiple clinics in Florida and Texas, seeks a proactive Front Desk/Administrative Staff member to greet patients, manage the waiting area, and coordinate front desk workflow. You will handle registrations, assist with financial questions, and ensure smooth clinic operations in a fast-paced environment.

The role emphasizes patient-centered care, efficiency in patient flow, and accurate record-keeping, with responsibilities including scheduling, document handling, and

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic and manages the waiting area.
• Manages front desk workflow and communicates with medical staff.
• Maintains accurate patient registration and collects payment responsibility (co-pays, deductibles, etc.).
• Schedules appointments and assists with problem solving for care access barriers.
• Prepares and scans medical records and handles release requests as needed.
• Supports scheduling for hospital follow-up and coordinates logistics as necessary.

Job description

InnovaCare Management Services Company, LLCInnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.Why Join InnovaCare Health:Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.Our Model of Care: We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey.We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.Essential Job FunctionsWelcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.Manages the front desk workflow and communicates with the MA’s.Manages the providers schedule daily.Maintains accurate registration by obtaining, recording, and updating personal and financial information.Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.Assists patient with intake processes including scanning required documents.Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.Manages medical records (maintains, files/scans, prepares for schedule).Ensures all correspondence is scanned and/or filed in timely manner.Processes requests for medical records release and maintains appropriate logs, etc.Performs all other related duties as assigned.Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.