Patient Care Coordinator

InnovaCare Health; New Braunfels (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holidays

401(k) with company match

Educational Assistance

Life Insurance

Family-like workplace

Job summary

InnovaCare Health is seeking a Patient Care Coordinator in Texas to be the heartbeat of the care team, supporting physicians, guiding patients, and ensuring visits are smooth and personalized.

The role involves welcoming patients, managing front desk workflows, maintaining schedules, handling registrations, and assisting with intake and financial interactions. A high school diploma or GED and healthcare exposure are required, with bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED required.
• Customer service experience.
• 1–2 years of experience in healthcare settings.
• Bilingual in English/Spanish highly preferred.

Responsibilities

• Welcomes patients and visitors at the clinic and manages waiting area to keep wait times under 15 minutes.
• Manages front desk workflow and communicates with medical assistants.
• Keeps providers' schedules up to date and coordinates appointments.
• Maintains accurate patient registrations and updates personal/financial information.
• Assists patients with problem solving related to the health care system, finances, or transportation barriers.
• Handles intake processes including scanning documents and collecting payments.
• Balances daily deposits and supports cashier duties as needed.
• Answers phones, schedules appointments, and may assist case manager with follow-ups.
• Maintains medical records and ensures timely scanning/filing of correspondence.
• Processes requests for medical records release and logs activities.

Skills

Customer service

Bilingual English/Spanish

Healthcare experience

Education

High school diploma or GED

Job description

InnovaCare Texas Management Services Company, LLC

Why You'll Love Working Here

At InnovaCare Health, we believe healthcare should be people-first, for our patients and our team. With 40+ clinics across Florida and Texas, we care for over 500,000 lives, building relationships that last and outcomes that matter. If you're passionate about making a real difference in people's lives while growing your career, you're in the right place.

Perks & Benefits

• Health, Dental, and Vision insurance - Eligible 30 days after employment.
• Paid Time Off (PTO) and Paid Holidays.
• 401(k) with company match.
• Educational Assistance
• Life Insurance
• A workplace that feels like family, and more!

What You'll Do

As a Patient Care Coordinator, you'll be the heartbeat of our care team-supporting physicians, guiding patients, and ensuring each visit feels effortless and personal.

Your day-to-day will include:

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15 minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA's.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balance daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

What You'll Need

• High school diploma or GED required.
• Customer service experience
• 1-2 years of experience in healthcare settings.
• Bilingual in English/Spanish highly preferred.
• Team spirit, a calm demeanor, and a passion for people.

Your Future Starts Here

InnovaCare Health isn't just where you work—it’s where you grow. Our leadership team is committed to helping every staff member advance in their role, learn new skills, and build the career they envision.

At InnovaCare Health, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. InnovaCare Health believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.