Patient Experience Coordinator

Ivy Health Inc; Fort Mill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Parental Leave

Disability Insurance

401(k) Matching

Job summary

Ivy Health Inc. in Fort Mill, SC is seeking a Patient Coordinator to join our front-office team. The role focuses on welcoming patients, registering them, and scheduling appointments while coordinating with clinicians to ensure a smooth clinic flow.

The ideal candidate brings healthcare administrative experience, strong MS Office skills, and a patient-centered approach to support high-quality care for families served by our therapy services.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) required.
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow in a dynamic clinic setting.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families.
• Assist with patient registration and scheduling to support clinic workflows.
• Maintain accurate patient records and ensure seamless coordination with the clinical team.
• Manage appointment logistics and provide excellent customer service.
• Multitask efficiently in a busy front-office environment.

Skills

Healthcare Administration

MS Office

Time Management

Customer Service

Multi-tasking

Adaptability

Tools

Microsoft Office

Job description

Ivy Health Inc. in Fort Mill, SC is seeking a Patient Coordinator to join our front-office team. The role focuses on welcoming patients, registering them, and scheduling appointments while coordinating with clinicians to ensure a smooth clinic flow.

The ideal candidate brings healthcare administrative experience, strong MS Office skills, and a patient-centered approach to support high-quality care for families served by our therapy services.