Patient Experience Coordinator

Penn Medicine; Doylestown (Bucks County); On-site; USD 32,000 - 52,000; Full time

Job summary

Penn Medicine in Bucks County is seeking a friendly front desk specialist to greet patients, schedule appointments, and check patients in. The role supports smooth office operations and relies on accurate billing and documentation.

You will verify insurance, collect co-pays, direct patients to studies or records, and assist with referrals as needed. This position emphasizes patient‑focused service and teamwork in a dynamic academic medical center.

Qualifications

• H.S. Diploma/GED (Required)
• Medical office experience preferred

Responsibilities

• Schedule patients according to scheduling criteria and ensure appropriate time intervals between patients.
• Greet patients at the front desk, scan insurance cards and IDs, verify active insurance, and collect co-pays.
• Direct patients to obtain studies and/or medical records to bring to their appointment; assist with referrals as needed.
• Answer telephone promptly and transfer calls to appropriate departments; take and relay messages.
• Assist with office operations and administrative tasks; obtain pre-certifications for tests when ordered by physicians.
• Enter patient demographic information into ECW and complete billing data for accurate records.
• Retrieve referrals from Navinet, if applicable.

Education

H.S. Diploma/GED

Job description

Penn Medicine in Bucks County is seeking a friendly front desk specialist to greet patients, schedule appointments, and check patients in. The role supports smooth office operations and relies on accurate billing and documentation.

You will verify insurance, collect co-pays, direct patients to studies or records, and assist with referrals as needed. This position emphasizes patient‑focused service and teamwork in a dynamic academic medical center.