Patient Experience Front Desk Coordinator

Penn Medicine, University of Pennsylvania Health System; Buckingham Township (Bucks County); On-site; USD 25,000 - 30,000; Full time

Job summary

Penn Medicine in Bucks County, PA is seeking a front desk/clerical professional to greet, schedule, and check in patients, ensuring smooth office operations. The role includes verifying insurance, collecting co-pays, guiding patients through paperwork, and managing referrals.

Responsibilities extend to answering calls, directing to appropriate departments, and handling ECW billing data entry and records requests. High school diploma or GED required; medical office experience preferred.

Qualifications

• H.S. Diploma/GED (Required)
• Medical office experience preferred

Responsibilities

• Schedule patients following appointment scheduling criteria. Allow appropriate time intervals between patients. Direct new patients to arrive 15 minutes early to complete applicable paperwork.
• Greet patients at the front desk. Scan insurance card(s) and photo ID into ECW. Verify insurance is active. Collect applicable co-pays. Direct patients to complete paperwork and check for completion. Retrieve referrals from Navinet, if applicable.
• Answer promptly before the third ring in a courteous and professional manner. Transfer call to appropriate department. Take and relay messages in a timely manner.
• Obtains pre-certifications for any testing ordered by physicians. Troubleshoot problems with computers, fax machines, and printers. Fax reports as requested through ECW. Send medical records requests to appropriate party.
• Enters patient demographic information into ECW to complete information for billing. Enters required information for quality, incentive and other measurement initiatives. Enters certain clinical information for medical records.

Education

H.S. Diploma/GED

Job description

Penn Medicine in Bucks County, PA is seeking a front desk/clerical professional to greet, schedule, and check in patients, ensuring smooth office operations. The role includes verifying insurance, collecting co-pays, guiding patients through paperwork, and managing referrals.

Responsibilities extend to answering calls, directing to appropriate departments, and handling ECW billing data entry and records requests. High school diploma or GED required; medical office experience preferred.