Patient Services Front Desk Coordinator

Penn Medicine, University of Pennsylvania Health System; Plainsboro Township (NJ); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Tuition assistance

Comprehensive benefits program

Job summary

Penn Medicine seeks a Medical Receptionist to schedule patient appointments, process outpatients, collect demographics and insurance information, and manage data entry in a multi-specialty outpatient setting within a hospital environment.

Responsibilities include greeting patients, collecting co-pays, handling referrals, and maintaining EMR accuracy while upholding confidentiality and safety standards.

Qualifications

• H.S. Diploma or GED with 2+ years of medical receptionist/front desk experience required; knowledge of medical terminology/abbreviations.
• Associate of Arts or Science preferred.

Responsibilities

• Greet incoming patients and note arrival times in scheduling system.
• Confirm patient demographics and HIPAA privacy information.
• Enter new patient information and insurance details accurately.
• Collect co-payments for managed care members and issue receipts.
• Schedule appointments for all physicians and coordinate referrals when needed.
• Maintain EMR accuracy and update patient records promptly.
• Answer phones, transfer calls, and take precise messages.
• Coordinate procedure scheduling and reschedule as needed.
• Protect patient confidentiality and comply with safety and quality standards.

Skills

Customer service

Phone etiquette

Data entry

Education

H.S. Diploma/GED

Associate degree (Preferred)

Job description

Penn Medicine seeks a Medical Receptionist to schedule patient appointments, process outpatients, collect demographics and insurance information, and manage data entry in a multi-specialty outpatient setting within a hospital environment.

Responsibilities include greeting patients, collecting co-pays, handling referrals, and maintaining EMR accuracy while upholding confidentiality and safety standards.