Patient Experience Coordinator

SimonMed; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SimonMed in Texas is seeking an Administrative Assistant to greet patients and visitors, answer calls, collect and verify insurance details, and assist with scheduling in a fast-paced healthcare environment.

The role requires a high school diploma or equivalent, 2+ years related experience, and a strong focus on customer service, confidentiality, HIPAA compliance, and accurate data entry in EHR systems.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Empathy

Communication skills

Data entry

Attention to detail

Time management

Teamwork

HIPAA knowledge

EHR systems

Insurance verification

Education

High school diploma or equivalent

Job description

SimonMed in Texas is seeking an Administrative Assistant to greet patients and visitors, answer calls, collect and verify insurance details, and assist with scheduling in a fast-paced healthcare environment.

The role requires a high school diploma or equivalent, 2+ years related experience, and a strong focus on customer service, confidentiality, HIPAA compliance, and accurate data entry in EHR systems.